What is the best brand of business headsets?

What is the best brand of business headsets?

in News

Brands such as Jabra, Yealink, Poly and EPOS have consistently led the business headset market, when it comes to features such as noise cancellation, comfort, UC compatibility, and voice clarity. There are Multiple factors which are considered when ranking the quality of a headset, including:

  • Call Quality (noise-cancelling mic, signal processing)
  • Wearing comfort for long shifts (6-8 hours) 
  • Compatibility with Microsoft Teams, Zoom & UC (Unified Communications)
  • Battery Life (for wireless models)
  • Build quality and warranty support

The best brand of headset for a business or individual is also decided depending on the use case and work environment for that specific person. The requirements for specific features from these brands can also influence the buying decision.

Table of contents:

  • What is the Best Brand of Business Headsets?
  • How to Choose the Best Business Headset Brand
  • Jabra
  • EPOS
  • Poly
  • Yealink
  • Best business headsets for your type of workplace
  • Summary of the best brands
  • Frequently Asked Questions

How to decide which business headset brand is the best for you?

Business headsets are communication devices designed for use in offices or for work purposes. They are typically worn by individuals who spend considerable time on the phone or in video conferencing, such as call centre agents, sales reps, and customer service.

Audio and Mic quality: Professionals expect high-quality audio and mics built into their business headsets as they don’t want poor quality to affect their communications with the person they are speaking to during meetings or general calls.

Work Environment: Business headsets come in a variety of types including wired, wireless, mono, stereo, USB, DECT etc. Depending on the device or platform the individual is working on, the right headset must be used to allow easy integration. Wired headsets can be connected to a device using USB-A or C cables for easy plug-and-play. Therefore, they do not need to be charged to be used.

This is useful for those who sit at a desk for long periods and don’t require flexibility. On the other hand, Wireless headsets allow you to be flexible as they connect via Bluetooth or DECT (Digital Enhanced Cordless Telecommunications).

Required features: Brands such as Jabra, EPOS, Poly and Yealink offer business headsets with multiple features such as Active Noise Cancelling (ANC), AI-enhanced microphones, integrations with platforms such as Microsoft Teams, Zoom or Unified Communications (UC) and long-battery life, which can help the user be more efficient and eliminate distractions.

Some people prefer to wear monaural headsets, which have a single earpiece allowing them to hear their surroundings simultaneously. Others prefer binaural which consists of two earpieces for a more immersive sound experience. Convertible headsets are also available which offer flexibility to either be used as monaural or binaural, often with a detachable ear cup.

1. Jabra

Jabra is part of GN Group, a Danish company with over 150 years in audio engineering and hearing technology. They are known for their superior microphone design, comfort engineering, and acoustic algorithms. According to Futuresource Consulting, Jabra led the office headset market in 2022, accounting for around 40% of headset sales, with Poly in second place

Here is a table showing their most popular business headsets:

Model Type Features Best Use
Evolve2 75 Wireless Hybrid ANC, Teams-certified, 36h battery Hybrid work
Evolve2 85 Wireless Over-ear, 10-mic, Busylight Executive setups
Evolve2 65 Wireless Long battery life, dual Bluetooth Remote teams
Evolve 75 SE Wireless ANC, UC-optimised Open offices
Evolve 40 Wired USB/3.5mm, noise-cancelling mic Office desk workers

 

Women wearing Jabra Headset

Features: Jabra business headsets come with features such as Active Noise Cancellation (ANC), background noise suppression, compatibility with Microsoft Teams, Zoom and other UC platforms, battery life up to 36 hours and Bluetooth/DECT connectivity.

Pros: Excellent call quality from beamforming microphones with advanced noise suppression. Hybrid Active Noise Cancellation (ANC) and dual foam ear cushions for long calls or meeting sessions in noisy offices.

Cons: Higher costs compared to other brands. UI can be non-intuitive for non-technical users.

Best use cases: Jabra headsets are best for users working between home and office (hybrid) and salespeople on the move.

2. HP|Poly

Poly was originally Plantronics, a company founded in 1961 that become a pioneer in lightweight audio communication devices. They merged with Polycom in 2018 and were acquired by HP Inc. In 2022, which now positions them as HP’s flagship brand for workplace collaboration devices.

Here is a table showing their most popular business headsets:

Model Type Features Best for
Voyager Focus 2 Wireless Hybrid ANC, Acoustic Fence tech, 19h talk time, Teams button, smart sensors Noisy offices, enterprise users
Blackwire 8225 Wired (USB) Hybrid ANC, inline controls, Acoustic Fence mic, stereo audio Call centres, desk-based work
Voyager 4320 UC Wireless Dual-mic array, 24h talk time, USB-A & C, up to 98ft Bluetooth range Hybrid workers, mobile pros
Savi 8220 Office DECT Wireless Long-range, DECT (up to 180m), ANC, base station connectivity to desk & PC Call centres, enterprise setups
Blackwire 3325 Wired (USB/3.5mm) Noise-canceling mic, plug-and-play, lightweight, stereo sound Cost-effective office solution

 

Women wearing Poly Headset while in a video meeting

Features: Poly business headsets are well-known for their platform certifications with Microsoft Teams, Zoom, and Google Meet. They are also equipped with popular features such as Active Noise Cancellation, Microphone Arrays, dedicated Teams buttons for quick access, lightweight and adjustable fit, and wireless or wired connectivity options.

Pros: Poly have strong UC & Enterprise integration which allows seamless setup and integration. They also possess a wide range of products from budget wired to premium DECT headsets with mono, stereo, convertible, and over-ear designs.

Cons: No fast-charging across all models. Less stylish/modern than competitors. The high-end features are locked to their premium models.

Best use cases: Poly headsets are best used in enterprise and corporate environments with their enterprise-grade compatibility with softphones and video conferencing. However, they can also be used in call centres & help desks with their wired reliability and comfort for all-day use.

3. EPOS

EPOS is a Danish audio company born from a joint venture between Sennheiser and Demant Group, known for precision sound engineering. Their mission is to bring “brain-friendly” audio to enterprise communication.

Here is a table showing their most popular business headsets:

Model Type Key Features Best for
ADAPT 660 Wireless (BT) Hybrid ANC, AI-powered mic array, up to 30h battery, Teams certified Executives, mobile professionals
IMPACT 1060 Wireless (BT) EPOS BrainAdapt™, adaptive ANC, 3-mic beamforming, UC certified Open offices, hybrid teams
ADAPT 560 II Wireless (BT) Foldable design, discrete boom arm, Teams certified Hybrid work, business travel
IMPACT 730 Wired (USB) Lightweight, stereo sound, noise-cancelling boom mic Contact centres, desk agents
ADAPT 160 USB II Wired (USB) Plug-and-play, stereo headset with passive noise isolation Budget-conscious small businesses

 

Man wearing EPOS Headset facing a monitor

Features: EPOS is famous for it’s BrainAdapt ™ technology which is designed to reduce cognitive load and listening fatigue. They also equip their headsets with Adaptive ANC which automatically adjusts noise suppression based on the environment around the user. EPOS headsets come in a wide range of variations such as wired/wireless connectivity and compatibility with major UC platforms.

Pros: EPOS headsets offer exceptional audio fidelity. Many models feature discreet, professional aesthetics in their designs and accompany them with premium build quality using metal frames, memory foam, and breathable materials.

Cons: EPOS usually have a higher price point, especially the ADAPT series. Limited product range for DECT and convertible headset options compared to other brands.

Best use cases: Enterprise communications with discreet, high-end designs and ultra-clear audio for high-stakes meetings. They are also great for hybrid workers with lightweight, foldable designs and ANC for home/office environments.

4. Yealink

Yealink was founded in 2001 in China. They began as a manufacturer focused on VoIP phones and now offer a wide range of communications devices such as headsets, phones, and conferencing devices. They are well known for producing a wide range of headsets which are certified for use with major platforms like Microsoft Teams and Zoom.

Model Type Key Features Best for
BH76 Wireless (BT) Hybrid ANC, retractable mic boom, Qi wireless charging, Teams certified Executives, hybrid workers
BH72 Wireless (BT) Adjustable mic boom, noise cancellation, long battery life, Teams certified Professionals, mobile teams
WH66 Dual/Mono Wireless (DECT) UC Workstation integration, touch screen base, noise-cancelling mic Office workers, call-intensive roles
WH62 Dual/Mono Wireless (DECT) Acoustic Shield technology, intuitive controls, Teams certified Office environments, open spaces
UH38 Dual/Mono Wired (USB-C/A) Dual connectivity (USB + BT), 3-mic AI noise cancellation, Teams certified Hybrid workers, hot desking

 

Women wearing Yealink headset facing screen

Features: Yealink business headsets offer features such as Hybrid ANC and passive noise isolation for loud environments such as open offices or public transport. Yealink Acoustic Shield technology offers noise-cancelling microphones which are retractable or integrated. Yealink headsets also come with Teams and UC compatibility with Bluetooth/DECT or USB A&C connectivity.

Pros: Wide UC compatibility allows seamless integration with major UC platforms. Comfort-focused designs with memory foam cushions, lightweight frames and adjustable headbands. Yealink headsets are also known for having a sleek and modern look with high build quality.

Cons: Fewer integrations and ecosystem features compared to Jabra and Poly. Some models have a shorter battery life compared to competitors. Depending on the model, there could be limited availability in some regions.

Best use cases: Affordable, Teams-certified and simple setup for budget-conscious teams. Hybrid and remote workers can take advantage of the strong ANC and flexible connectivity.

Best business headsets for your type of workplace

Hybrid/remote: The best business headset brand for hybrid/remote workers is Jabra with their Advanced Active Noise Cancellation (ANC) and enhanced battery life for improved focus and efficiency. Models such as the Evolve2 75 and Evolve2 85 are perfect for remote workers who require integration with Microsoft Teams.

Office: The best headset brand for those who work in the office is Poly. Their Voyager Focus 2 headset is equipped with Strong noise cancellation and all-day comfort with up to 19 hours of talk time, making it ideal for the office setting.

Enterprise: The best headset brand for enterprise settings is EPOS with their sleek and professionally designed headsets that come with high sound quality and AI powered microphone arrays, they allow for exceptional clarity for calls in high-stake meetings.

Summary of the best brands:

Brand Best for Key Features View Options
Jabra Hybrid Work Hybrid ANC, 8-mic system, dual-foam cushions, MS Teams certified, up to 36h battery Jabra Headsets
HP Poly Office/ Call Centre Acoustic Fence tech, 3-level ANC, smart sensors, DECT/Bluetooth variants, Poly Lens support Poly Headsets
EPOS Enterprise/UC Adaptive ANC, EPOS BrainAdapt™, AI-powered mic, Sennheiser audio tuning, retractable boom mic EPOS Headsets
Yealink Budget Teams Use DECT wireless, Acoustic Shield noise filtering, Teams button, dual connectivity with VoIP phones Yealink Headsets