Top 15 Best Call Centre Headsets for 2025

Call centre headsets are hands-free audio and communication devices with a microphone used by customer service agents in noisy environments such as call centres. They include features such as noise-cancelling microphones, binaural or mono audio, and wired or wireless connectivity. These headsets improve voice clarity, reduce unwanted noise, and can be integrated with softphones and VoIP systems like Zoom, Teams, and Cisco.

Here are our top picks for the best call centre headsets:

Productivity levels can be affected by the quality of the call centre headset used. Offices or call centres can be noisy environments, and agents are often exposed to excessive sound.

The top 15 best call centre headsets are:

• 1. EPOS IMPACT 860T ANC USB Wired Headset
• 2. Jabra Evolve2 75 USB MS Stereo Headset
• 3. Poly Voyager Focus 2 UC USB Headset
• 4. Jabra Biz 2300 USB Mono USB Headset
• 5. Jabra Evolve2 40 USB MS Mono Headset
• 6. Avalle Verso Universal-USB Binaural Headset
• 7. Poly Blackwire C5220 Binaural USB Headset
• 8. EPOS | SENNHEISER IMPACT SC 660 ED Binaural Headset
• 9. Jabra Evolve2 65
• 10. Jabra Engage 50 II USB UC Stereo Headset
• 11. EPOS | SENNHEISER ADAPT 160 USB II Headset
• 12. Poly HW520 EncorePro Binaural NC Headset
• 13. Poly Blackwire 3315 USB Monaural Headset
• 14. Yealink UH36 USB-A Mono Teams Headset
• 15. EPOS | SENNHEISER ADAPT 260 USB Bluetooth Headset

Here is a table showing the features of each headset:

What Makes a Good Call Centre Headset?

A good call centre headset must have effective noise cancellation, clear microphone output, comfort for extended use, and compatibility with various communication platforms such as Microsoft Teams and Zoom.

High-quality audio and mic

Audio and mic quality is vital in call centre headsets as poor audio quality can lead to misheard words, which can lead to errors, frustration, and call repetition. Good audio quality is achieved through wideband audio support (HD Voice), advanced drivers for clarity, and echo suppression. Some examples of headsets with these features include the Jabra Evolve2 75 and Poly Blackwire 8225.

Microphone noise cancellation can help reduce ambient distractions and improve professionalism. Microphones with DSP (Digital Signal Processing), beamforming microphones and AI-enhanced noise cancellation help customers hear call centre agents more clearly, leading to increased productivity. Brands like Poly, with their Acoustic Fence technology and EPOS, with their Adaptive ANC, lead in microphone quality.

Reliable Connectivity and integration

Reliable connectivity must be achieved to prevent dropped calls, which hurt customer experience and agent efficiency. Wired options will be more reliable as they are directly connected to the device. Wireless options such as DECT or Bluetooth can also be reliable as long as the connection is maintained. Your call centre headset must be compatible with your preferred software (Teams, Zoom, Cisco & Webex). You should look for UC certification and plug-and-play integration with built-in call controls (mute, volume, answer/end).

How to choose the right call centre headset?

Choosing the correct call centre headset depends on team size, use case (remote/in-office), integration needs, and budget. Brand reputation and support infrastructure can greatly impact headset longevity — explore the best headset brands for business to help narrow your shortlist.

Work Environment:

If you work remotely, a wireless, lightweight, and compact headset like the Jabra Evolve2 65 is the best option. However, if you work on-site (office/call centre), DECT headsets with long range and interference shielding like the Jabra Engage 75 will be your best option. Those who work in shared workspaces should prioritise hygiene with swappable ear pads and passive noise isolation.

Usage time and comfort in a call centre

For long shifts in a call centre, over-ear and padded headbands are going to be the best option. For shorter shifts, on-ear or lightweight mono headbands are sufficient. The weight of the headset should also be considered to stay comfortable during your shift. A headset like the Poly Voyager Focus 2 UC USB Headset can be worn with all-day comfort.

Budget and team size

Teams that are larger will need a central headset management tool such as Poly Lens, Jabra Direct, or Yealink USB Connect. When outfitting teams of 50 or more, evaluating Total Cost of Ownership (TCO) — including maintenance, support, and average lifespan — often reveals that higher upfront investments in enterprise-grade models reduce per-user costs over time. For example, a headset like the EPOS IMPACT SC 660, though premium-priced, offers lower long-term replacement rates compared to budget alternatives.

If you’re unsure of what headset is right for you and your team, call us on 0161 935 1000 or contact us

Best Noise-Cancelling Headsets for Call Centres

Noise-cancelling headsets reduce background distractions by using microphones that isolate voice signals and software that suppresses ambient noise. This ensures clearer communication and fewer customer service errors, especially in a noisy environment like an open-plan office or remote homes.

1. Jabra Evolve2 75

• 8-Microphone beamforming array
• Dual-foam ear cushions for passive isolation
• Hybrid Active Noise Cancellation

Why we Like it
The Jabra Evolve2 75 is best for Hybrid teams, managers, and executive support staff. It is certified for Microsoft Teams, Zoom, and Cisco. Some bonus features include HearThrough mode and an integrated busy light.

2. Poly Voyager Focus 2

• Acoustic fence technology with triple-mic precision
• Smart boom arm positioning
• Advanced ANC with adjustable levels

Why we like it:
The Poly Voyager Focus 2 is best suited for environments with high background noise, making it perfect for call centres. It is also Microsoft Teams certified, along with Dynamic mute alert and long battery life (19 hours talk).

3. EPOS | SENNHEISER IMPACT SC 660

• Dual-microphone ultra-noise-cancelling boom arm
• Neodymium speaker system for superior voice clarity
• Passive noise isolation through large leatherette ear cushions

Why we like it:
Agents who work in a high-volume environment, will benefit from the noise cancelling feature in the EPOS IMPACT SC 660, plus they will have no issues wearing this headset for 8+ shifts with its high-comfort ear pads. The headband is also made with reinforced stainless steel for long-term durability.

4. Yealink WH66 Dual

• Dual-microphone noise cancellation
• Acoustic Shield technology
• Built-in busy light + touchscreen base

Why we like it:
This headset is perfect for call centre agents in open plan offices. The Yealink WH66 Dual headset comes with bonus features like, wireless charging and speakerphone mode, which refers to a built-in speaker on the charging dock – allowing users to make calls without wearing the headset.

FAQs: Best Call Centre Headsets

1. What is the best headset for call centres in 2025?

The best call centre headset in 2025 is the Jabra Evolve2 75, which offers advanced noise cancellation, all-day comfort, and multi-platform compatibility with Microsoft Teams, Zoom, and Cisco. It's ideal for both remote and on-site agents.

2. Which headset has the best noise-cancelling microphone?

The Poly Voyager Focus 2 UC features Acoustic Fence technology, which uses a triple-mic array to eliminate background noise, making it one of the best noise-cancelling microphones for call centre environments.

3. Are wired or wireless headsets better for call centres?

Wired headsets like the EPOS IMPACT SC 660 are better for fixed-desk setups due to unlimited usage time and lower latency. Wireless headsets such as the Jabra Engage 75 are ideal for large teams that need mobility and range, especially in busy offices.

4. Can I use these headsets for remote work?

Absolutely. Models like the Poly Blackwire 3315, EPOS ADAPT 260, and Jabra Evolve2 65 are designed for hybrid work. They support both USB and Bluetooth, enabling seamless switching between devices in a home setup.